1.0 Terms and Conditions

When you access this Website and the products and services available through this

Website, you acknowledge that you have read and agree to the terms and conditions as

stipulated below. If you do not agree to these terms and conditions, you should exit this

Website immediately and refrain from placing any order. Any use of this Website in violation

of these terms and conditions may result in, amongst others, termination of your account. By

using this Website, you are agreeing to all of the terms and conditions, as may be updated

or amended by us from time to time. You should check this page regularly to take notice of

any changes we may have made to the terms and conditions.

2.0 Limitation

You shall not carry out any act or omission or procure any act or omission which would:

(a) disrupt, impair or interfere with, alter or modify this Website, its software or its systems;

(b) act in a way that affects or reflects negatively on Pedal Wheelers Ventures (“the

Company” or “PWV”) or any third party;

(c) collect or attempt to collect any information from others including but not limited to

personally identifiable information, without such party’s prior consent;

(d) engage in any activities in such a manner as to expose the Company or any third party

to liability or adversely affecting PWV’s name, reputation or business or any such third


(e) commit a crime or in the course of committing a crime or for an unlawful purpose to do

any act that may damage the network or systems or cause the quality of PWV to be


(f) violating or attempting to violate the security of this Website;

(g) cause any illegal, offensive, defamatory material to be placed on or associated with this


(h) be in breach of any copyright, trade mark, privacy, confidence, or any other third party’s


(i) cause any inconvenience to the Company, its employees, servants, agents, software

and other suppliers or any other third party (including but not limited to creating or

procuring software viruses, chain letters, unsolicited communications and spam).

We attempt to be as accurate as possible and eliminate errors on this Website. However, we

do not warrant that any product, service, description, photograph, image, pricing or any

other information is accurate, complete, reliable, current or error-free. In the event of an

error, whether on this Website, in an order confirmation, shipping/ delivery calculation, in

processing an order, delivering a product or service or otherwise, we reserve the right to

correct such error and revise your order accordingly if necessary (including charging the

correct price) or to cancel the order and refund any amount charged. Your sole remedy in

the event of such error is to cancel your order and obtain a refund.

3.0 Pricing and Availability

All prices are shown in Ringgit Malaysia (RM) which include 6% GST, if applicable.

Shipping/ Delivery and handling charges are additional, unless specifies otherwise. All

products and services are subject to availability and we reserve the right to impose quantity

limits on any order, to reject all or part of an order and to discontinue products or services

without notice, even if you have already placed your order. All prices are subject to change

without prior notice and you agree that applicable taxes or shipping/ delivery charges may

be adjusted from the amount shown on the billing screens. Prices displayed on this Website

may vary from our authorised dealers or resellers.

4.0 Order

When making an order, you must register as a guest or user account on this Website and

you must follow the instructions on this Website as to how to place your order or making

changes to your order before you confirm and submit the order to us.

Irrespective of any previous price you have seen, once you select a product that you wish to

order, you will then be shown on this Website the charges you must pay including taxes, if

applicable, and any applicable shipping/ delivery charges. Unless otherwise specify on this

Website, all charges are in Ringgit Malaysia (RM).

5.0 Shipping and Handling

When we ship/deliver to you or per your directions, you agree to pay the shipping/ delivery

and any handling charges shown on this Website when your order is placed. We reserve the

right to increase, decrease or eliminate charges from time to time and without prior notice.

Generally, shipping/ delivery is by standard ground delivery. Any shipping or handling

charges may or may not reflect actual costs. All orders are shipment contracts, not

destination contracts, including orders shipped to an authorised dealer for pick-up. The

shipping/ delivery time shown on this Website is estimate only, actual delivery time may

vary. You agree that you will not obtain or direct shipment of product for export.

6.0 Return and Refund Policy

The Company reserves the right to accept or reject the returning of a product. NOT all

products are returnable. You can return a product purchased from this Website by mail or at

any of our authorised retailer, regardless of whether you made your purchase from this

Website. You must inform the Company at chiok@pedalwheelers.com within seven (7) days of the

shipment/ delivery date of the product if return is desired. You must get approval/

confirmation via email from PWV prior to returning a product.

For approved returning, the returned product must be in its original packaging which is

unopened / unused / unassembled condition. You are responsible for shipping charges as

well as product damage or lost during the return shipping, thus you are advised to use

insured courier shipping. You must ship and return the product to the Company within three

(3) days after receiving the return confirmation notice from us.

For a faulty or defective product found within seven (7) days of receiving, the Company will

pay for the return shipping cost. A customer must inform the Company within seven (7) days

of receiving the product. In the event that a customer informs the Company after seven (7)

days of receiving the product, the customer will have to ship the product to PWV for

warranty claim at his/ her own cost and expense.

All returns must be accompanied by proof of purchases such as receipt, shipping invoice or

purchase history. Any return should be sent to the following address, unless otherwise


Pedal Wheelers Ventures

B2-2- 2, Solaris Dutamas

No. 1, Jalan Dutamas 1

50480 Kuala Lumpur, Malaysia.

Tel: +6012 2076 580

Operating hours: 8.30a.m. to 5.30p.m., Monday to Friday (except public holidays)

Once we receive your return item, a refund will be initiated within three (3) business days.

Any refund will be made in accordance with your original payment method.

7.0 Privacy

The Company respects the privacy of individuals with regard to personal data and is

committed to protecting the privacy of our users and strives to provide a safe and secure

experience. We collect information such as name, email address, mailing address and

phone number when you register on this Website, place an order, subscribe to a newsletter,

respond to a survey, fill out a form or use Live Chat, where relevant. We will never collect

sensitive information about you without your explicit consent. We use the information

collected for the following purposes:

 to personalize your experience on this Website;

 to improve our services to you;

 to administer a promotion, survey or other Website features;

 to promptly process your transactions;

 to send periodic emails regarding your order or other products and services.

The personal information that we hold will be held securely in accordance with our security

policy and the law. We do not sell, trade or otherwise transfer your personal data to third

party unless we provide users with advance notice. This does not include website hosting

partners and other parties who assist us in operating this Website, conducting our business

or serving our users, so long as those parties agree to keep this information confidential. We

may also release information when its release is appropriate to comply with the law, enforce

our site policies or protect ours or others' rights, property or safety.

All transactions are processed through a gateway provider and are not stored or processed

on our servers.

However, non-personally identifiable visitor information may be provided to other parties for

marketing, advertising or other uses.

Cookies are pieces of information left in the settings of your web browser to identify your

computer to a website when you return. Whenever a website welcomes you and tailors data

to your specifications, it is reading a cookie left in your browser and identifying information

you may have registered during previous visits, such as your viewing preferences.

The above privacy statement may not be applicable in all countries, as security policies may

vary according to the individual Internet laws in each host country.