1.0 Terms and Conditions
When you access this Website and the products and services available through this
Website, you acknowledge that you have read and agree to the terms and conditions as
stipulated below. If you do not agree to these terms and conditions, you should exit this
Website immediately and refrain from placing any order. Any use of this Website in violation
of these terms and conditions may result in, amongst others, termination of your account. By
using this Website, you are agreeing to all of the terms and conditions, as may be updated
or amended by us from time to time. You should check this page regularly to take notice of
any changes we may have made to the terms and conditions.
You shall not carry out any act or omission or procure any act or omission which would:
(a) disrupt, impair or interfere with, alter or modify this Website, its software or its systems;
(b) act in a way that affects or reflects negatively on Pedal Wheelers Ventures (“the
Company” or “PWV”) or any third party;
(c) collect or attempt to collect any information from others including but not limited to
personally identifiable information, without such party’s prior consent;
(d) engage in any activities in such a manner as to expose the Company or any third party
to liability or adversely affecting PWV’s name, reputation or business or any such third
(e) commit a crime or in the course of committing a crime or for an unlawful purpose to do
any act that may damage the network or systems or cause the quality of PWV to be
(f) violating or attempting to violate the security of this Website;
(g) cause any illegal, offensive, defamatory material to be placed on or associated with this
(h) be in breach of any copyright, trade mark, privacy, confidence, or any other third party’s
(i) cause any inconvenience to the Company, its employees, servants, agents, software
and other suppliers or any other third party (including but not limited to creating or
procuring software viruses, chain letters, unsolicited communications and spam).
We attempt to be as accurate as possible and eliminate errors on this Website. However, we
do not warrant that any product, service, description, photograph, image, pricing or any
other information is accurate, complete, reliable, current or error-free. In the event of an
error, whether on this Website, in an order confirmation, shipping/ delivery calculation, in
processing an order, delivering a product or service or otherwise, we reserve the right to
correct such error and revise your order accordingly if necessary (including charging the
correct price) or to cancel the order and refund any amount charged. Your sole remedy in
the event of such error is to cancel your order and obtain a refund.
3.0 Pricing and Availability
All prices are shown in Ringgit Malaysia (RM) which include 6% GST, if applicable.
Shipping/ Delivery and handling charges are additional, unless specifies otherwise. All
products and services are subject to availability and we reserve the right to impose quantity
limits on any order, to reject all or part of an order and to discontinue products or services
without notice, even if you have already placed your order. All prices are subject to change
without prior notice and you agree that applicable taxes or shipping/ delivery charges may
be adjusted from the amount shown on the billing screens. Prices displayed on this Website
may vary from our authorised dealers or resellers.
When making an order, you must register as a guest or user account on this Website and
you must follow the instructions on this Website as to how to place your order or making
changes to your order before you confirm and submit the order to us.
Irrespective of any previous price you have seen, once you select a product that you wish to
order, you will then be shown on this Website the charges you must pay including taxes, if
applicable, and any applicable shipping/ delivery charges. Unless otherwise specify on this
Website, all charges are in Ringgit Malaysia (RM).
5.0 Shipping and Handling
When we ship/deliver to you or per your directions, you agree to pay the shipping/ delivery
and any handling charges shown on this Website when your order is placed. We reserve the
right to increase, decrease or eliminate charges from time to time and without prior notice.
Generally, shipping/ delivery is by standard ground delivery. Any shipping or handling
charges may or may not reflect actual costs. All orders are shipment contracts, not
destination contracts, including orders shipped to an authorised dealer for pick-up. The
shipping/ delivery time shown on this Website is estimate only, actual delivery time may
vary. You agree that you will not obtain or direct shipment of product for export.
6.0 Return and Refund Policy
The Company reserves the right to accept or reject the returning of a product. NOT all
products are returnable. You can return a product purchased from this Website by mail or at
any of our authorised retailer, regardless of whether you made your purchase from this
Website. You must inform the Company at firstname.lastname@example.org within seven (7) days of the
shipment/ delivery date of the product if return is desired. You must get approval/
confirmation via email from PWV prior to returning a product.
For approved returning, the returned product must be in its original packaging which is
unopened / unused / unassembled condition. You are responsible for shipping charges as
well as product damage or lost during the return shipping, thus you are advised to use
insured courier shipping. You must ship and return the product to the Company within three
(3) days after receiving the return confirmation notice from us.
For a faulty or defective product found within seven (7) days of receiving, the Company will
pay for the return shipping cost. A customer must inform the Company within seven (7) days
of receiving the product. In the event that a customer informs the Company after seven (7)
days of receiving the product, the customer will have to ship the product to PWV for
warranty claim at his/ her own cost and expense.
All returns must be accompanied by proof of purchases such as receipt, shipping invoice or
purchase history. Any return should be sent to the following address, unless otherwise
Pedal Wheelers Ventures
B2-2- 2, Solaris Dutamas
No. 1, Jalan Dutamas 1
50480 Kuala Lumpur, Malaysia.
Tel: +6012 2076 580
Operating hours: 8.30a.m. to 5.30p.m., Monday to Friday (except public holidays)
Once we receive your return item, a refund will be initiated within three (3) business days.
Any refund will be made in accordance with your original payment method.
The Company respects the privacy of individuals with regard to personal data and is
committed to protecting the privacy of our users and strives to provide a safe and secure
experience. We collect information such as name, email address, mailing address and
phone number when you register on this Website, place an order, subscribe to a newsletter,
respond to a survey, fill out a form or use Live Chat, where relevant. We will never collect
sensitive information about you without your explicit consent. We use the information
collected for the following purposes:
to personalize your experience on this Website;
to improve our services to you;
to administer a promotion, survey or other Website features;
to promptly process your transactions;
to send periodic emails regarding your order or other products and services.
The personal information that we hold will be held securely in accordance with our security
policy and the law. We do not sell, trade or otherwise transfer your personal data to third
party unless we provide users with advance notice. This does not include website hosting
partners and other parties who assist us in operating this Website, conducting our business
or serving our users, so long as those parties agree to keep this information confidential. We
may also release information when its release is appropriate to comply with the law, enforce
our site policies or protect ours or others' rights, property or safety.
All transactions are processed through a gateway provider and are not stored or processed
on our servers.
However, non-personally identifiable visitor information may be provided to other parties for
marketing, advertising or other uses.
Cookies are pieces of information left in the settings of your web browser to identify your
computer to a website when you return. Whenever a website welcomes you and tailors data
to your specifications, it is reading a cookie left in your browser and identifying information
you may have registered during previous visits, such as your viewing preferences.
The above privacy statement may not be applicable in all countries, as security policies may
vary according to the individual Internet laws in each host country.